Remote Tech Support
1. Below is a list of available tech-support representatives in USAO's IT Department.
2. Click on the name of the representative that you would like to work with.
3. This will prompt your browser to download a small executable file to your computer.
4. Run/open the downloaded file to start the remote support session.
2. Click on the name of the representative that you would like to work with.
3. This will prompt your browser to download a small executable file to your computer.
4. Run/open the downloaded file to start the remote support session.
Other ways to request tech-support from USAO's IT Department:
* Email: ithelpdesk@usao.edu
This automatically creates a ticket for your issue in our ticketing software. This prompts an immediate response on our part since the ticketing system software immediately and simultaneously alerts all of us in the IT office, and someone from our office can be instantly (or very quickly within reason) assigned to the ticket to take care of the issue.
NOTE: This method is our preferred method of being contacted for all tech-support issues.
* Phone: 405-574-1234 (or dial 1234 from any on-campus telephone landline)
This will call the USAO Tech-Support hotline in the IT department.
NOTE: For tech-support issues, please refrain from directly calling one of the staff/technicians in the IT office. Instead, either call the Tech-Support hotline, or send an email to ithelpdesk@usao.edu
* In person: Austin Hall, room 113
You can walk in to the IT office and report your issue.
* Email: ithelpdesk@usao.edu
This automatically creates a ticket for your issue in our ticketing software. This prompts an immediate response on our part since the ticketing system software immediately and simultaneously alerts all of us in the IT office, and someone from our office can be instantly (or very quickly within reason) assigned to the ticket to take care of the issue.
NOTE: This method is our preferred method of being contacted for all tech-support issues.
* Phone: 405-574-1234 (or dial 1234 from any on-campus telephone landline)
This will call the USAO Tech-Support hotline in the IT department.
NOTE: For tech-support issues, please refrain from directly calling one of the staff/technicians in the IT office. Instead, either call the Tech-Support hotline, or send an email to ithelpdesk@usao.edu
* In person: Austin Hall, room 113
You can walk in to the IT office and report your issue.